PetaPen

Terms and Conditions

These Terms and Conditions set out the rules on which products are supplied to you as a buyer on PetaPen mobile application (together defined as the “Site”). The owner and operator of the mobile app is PetaPen (“we”, “our” or “us”).

Please read these terms carefully before you submit your order via the mobile application. By placing an order on the mobile application, you are agreeing to be bound by these Terms of Sale with immediate effect.

Order Acceptance

  1. Payment: By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order. We accept payment by,
    • credit/debit card
    • cash on delivery (an amount not exceeding EGP 25,000)
  2. Creating Account: In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
  3. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
  4. Canceling Order: You may cancel your order immediately prior to shipping for any reason.
  5. Our Cancellation: We may cancel your order(s) if:
    • you do not make any payment to us when it is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
    • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
    • you attempt to bulk or multi-order purchase in accordance with point 6, below.
    • order(s) not being capable of fulfilled due to product(s) not being available.
  6. Bulk/Multiple Purchasing: We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.

Shipping

  1. Delivery Costs. The costs of delivery will be as displayed to you on our Site.
  2. Delivery Date. This information will be displayed to you on our Site.
  3. Delivery Delays:
    • If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
    • If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product.
    • If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect it from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
  4. Title to Products: A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address, and you have paid for the product.
  5. Invoice: We will issue an electronic invoice for your purchase.

Return

  1. Return Cases: you have the ability to return in one of the following cases:
    • You have received a wrong product.
    • You have received a product that is not as described on the mobile application.
    • You have received a damaged product.
    • You have changed your mind within 14 days after delivery.
  2. Non-returnable Products: You do not have a right to return, replace or exchange products in respect of:
    • products that have been used or damaged by you or are not in the same condition as you received them.
    • any consumable product which has been used or installed.
    • products with tampered or missing serial numbers.
  3. Contacting Us (arranging a return): You can reach out to us by contact us on Whatsapp
  4. Your Refund:For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
    • if the products are faulty or not as described on our Site; or
    • if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
    • In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
    • For products not delivered, you will receive a full refund if you cancel the order as per section 2.1 point 4.
  5. Refund Procedure & Timescale: Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:
    • if you have canceled your order before shipping, an automated refund will be provided back to you.
    • otherwise, we will refund within 14 days by cash in the order delivery address regardless of the payment method.

Waiver

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

Children

We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18 you may use PetaPen mobile application only with the involvement of a parent or guardian.