PetaPen

PetaPen Privacy Policy

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”), will be handled by us in connection with your access and use of the PetaPen mobile application and services (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy.

At PetaPen, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. 

By using the PetaPen mobile application, you agree to the handling of your Information in accordance with this Privacy Policy. Please read the following carefully to understand our practices regarding your Information. References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to the entity operating PetaPen. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be. 

Information Collection

We may collect and process the following data, including personal information from you through our mobile application:

  1. Data provided when filling out forms or registering for our mobile application, including personal information submitted during registration, social media logins, subscribing to our services, posting content, or requesting other services.
  2. Data provided when participating in competitions or promotional offers within our mobile application, completing opinion surveys, voting, submitting reviews or testimonials, or providing feedback.
  3. Data provided to us, or collected from you, when reporting any difficulties encountered while using our mobile application.
  4. Correspondence records when contacting us through our mobile application.
  5. General, aggregated, and non-personal demographic data collected through our mobile application.
  6. Details about your mobile device, such as its unique identifier, location data, operating system, and data related to your app usage.
  7. Email address provided to us by third parties who have obtained your consent to share it.
  8. Any other data we consider necessary to enhance your experience using our mobile application.

Use of Information

We may utilize the Information we hold about you in the following ways:

  1. Provide Services: To provide you with information, products, or services that you request from us or that we believe may interest you, provided you have consented to be contacted for such purposes.
  2. Location-Based Services: To offer location-based services, including advertising, search results, and personalized content tailored to your preferences.
  3. Contractual Obligations: To fulfill our obligations under any contracts between you and another entity using our Platform or between you and us.
  4. Service Improvement: To improve our Services and deliver a better, more personalized experience to you.
  5. Optimized Content Delivery: To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform.
  6. Notification of Changes: To notify you about changes to our Services.
  7. Enhanced Platform Experience: For any other reason we deem necessary to enhance your experience on the Platform.
  8. Incentives Programs and Sweepstakes: To administer and manage our incentives programs, fulfill your requests for incentives, and allow you to participate in sweepstakes. We will also notify you if you are a sweepstakes winner.

Information Sharing

At PetaPen, we value the privacy and security of your information. We may share your Information as outlined below, ensuring that it is handled with the utmost care and in compliance with this Privacy Policy:

  1. Engagement with Other Businesses: To provide our Services, we may collaborate with affiliated businesses and non-affiliated service providers (e.g., logistics companies, marketing agencies, payment processors). These entities may access and process your Information as necessary to facilitate transactions and improve service delivery. We ensure that these businesses adhere to privacy practices similar to those described in this policy.
  2. Marketing and Promotional Offers: Your Information may be used to inform you about relevant products, services, promotions, and events that may enhance your experience on our Platform. We may share Information with third parties, such as advertisers, to reach the intended audience effectively.
  3. Market Research and Competitions: Participation in market research activities, competitions, or promotions may require additional Information. We may collect and share this Information with co-sponsors or vendors involved in these activities for validation and prize distribution purposes.
  4. Business Transfers: In the event of a merger, acquisition, or asset sale, customer information may be transferred as part of the transaction. We ensure that the recipient of such Information continues to protect it in accordance with this Privacy Policy.
  5. Legal Compliance and Protection: We may disclose Information when required by law or to protect our rights, property, or safety, or that of our users and others. This includes sharing Information with law enforcement agencies, regulatory authorities, or other entities for fraud prevention and risk mitigation.
  6. Third-Party Links: Our Platform may contain links to third-party websites. We encourage you to review the privacy policies of these websites as we do not control or assume responsibility for their practices.

Information Storing

The Information collected from you may be transferred to and stored at a destination outside of Egypt. It may also be processed by staff operating outside Egypt who work for us or for one of our suppliers. These staff members may be engaged in activities such as fulfilling your order, processing your payment details, and providing support services.

We will retain your Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as permitted or required by law. Your Information may be transferred, stored, processed, and utilized by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country.

Your payment details may be transferred to and stored with our affiliated companies to process your payment details and provide support services to you, among other things.

Information Security

We implement commercially reasonable technical, administrative, and physical safeguards to ensure the security of your Information in accordance with this Privacy Policy. These measures are designed to protect against unauthorized access, alteration, disclosure, or destruction of your Information. For example:We use encryption technology to secure your Information during transmission to our Platform.We employ external firewall and on-host firewall technology to prevent network-level attacks.Access to your Information is restricted to authorized employees, contractors, and agents who require access for the performance of their services. It is essential for you to take precautions to safeguard against unauthorized access to your password and devices used to access our Services. You are responsible for maintaining the confidentiality of your password and should ensure that you sign out when using shared devices.

While we make every effort to protect your Information, please note that the transmission of information over the internet is not entirely secure. We cannot guarantee the security of Information transmitted to our Platform, and any transmission is done at your own risk.

User Rights

As a user, you have the right to access a wide range of information related to your account and interactions with the Platform. This includes viewing and, in certain cases, updating your Information.

Examples of information readily accessible on the Platform include:

  • Recent order details.
  • Personally identifiable information such as your name, email address, password, communications history, and personalized advertising preferences.

You can manage your settings, including deletion of your account, in the account setting section of the mobile application.

For marketing via the mobile application, you can manage your notifications settings in the general section of the app.Please note that our system uses cookies to enhance your user experience and ensure you can fully utilize all features of the Platform. You may choose to disable cookies by adjusting your browser settings. However, disabling cookies may impact the functionality and accessibility of certain areas of the Platform.

For compliance purposes, we may retain a copy of your Information. When you update your Information, we may keep a copy of the previous version for our records.

Privacy Policy Update

As our business evolves, our Privacy Policy may require updates. The current version of this Privacy Policy will be posted on the Platform, and each change will take effect upon posting or on the date specified by us as the “effective date.”

We may send periodic reminders of our notices and conditions via email, but we recommend checking our Platform regularly for recent updates.

It is your responsibility to stay informed about the Privacy Policy. By continuing to use the Platform after any changes, you agree to the modified Privacy Policy.

Contact Us

If you have any concerns regarding your Information on the Platform, please reach out to us at legal@petapen.com. Provide us with a detailed description of your concern, and we will make every effort to address it promptly.